Solutions

Customer Academy

Go beyond static Customer Education with a branded Academy.

Bring all your educational content into your in-app Academy and help your customers onboard and navigate your product seamlessly.

Build your Academy

Make self-education happen

Self-education is key to your customers’ onboarding and activation. They need educational content to adopt your product by themselves. But they don't want to waste time looking for it.

Manage your low-touch customers

As soon as your customer base grows, you have to consider 1:many or many:many interactions. Give your CS team another tool under their belt.

Reduce customer support requests

Stop answering the same questions over and over in your support chatbot. Unlock the power of peer support with a built-in forum.

See your Academy in action

Bring all your educational content under one roof

Stop off-site and multi-platform education strategies. Your educational content is all over the place. So are your customers. Time to expose your amazing existing content in its own dedicated space right inside your product.

Decide how you want to interact with your customers

Webinars, courses, articles, forums, chats… Your customer preferences can vary a lot. You can decide the way you want to educate your customers and easily change your mind along the journey.

Webinars

courses

articles

forums

chats

Alia ElKayar

Head of Customer Success

"We kept working getting users back in the product and at the same time we kept educating them on external tools. We decided to change the game and turned all our educational content into a very powerful user magnet."

Split your customer base and easily manage access to your content

All your customers don’t have the same maturity level regarding your market, products, and services. Take their singularity into consideration and make sure they see the content they truly need.

audience management

privacy

Build shortcuts to your Academy

Educational content is central to customer success. You can't simply wait for your customers to look for it. Create widgets in-app and on your website to expose your customers to the right content at the right time.

widgets

embed

Track your customers’ educational activities

Get all the data you need to understand how much your customers interact with your educational content. Use this data to inform customer health scores and adjust customer segmentation.

dashboards

analytics

activity log

Jonathan Curry

Head of Customer Education

"We used to educate our customers via multiple external platforms. It was really complicated to get consolidated analytics and build a proper Customer Education Score."

Connect your Academy to the rest of your stack

No need to duplicate all your existing content. Our federated search feature will help you expose the content hosted outside the Academy.

smart search

Features for teams
willing to scale

Educational features

Allow all participants to take part in your events, forums, and knowledge base.

Authentication

Use Single Sign-On (SSO) to connect any user to your Academy.

Notifications

Notify users right into your product.

Customisation

Build your Academy one feature at a time and customise it with your brand identity.

Smart groups

Segment your audience and manage access to any content.

Analytics

View content performance, and measure your clients’ needs and interests.

In-app widgets

Build bridges between your product and your Academy content.

Integrations

Connect with your preferred CS tools.

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2 minute SURVEY

Join the Fun: Participate in our 'State of the CS Nation' Study!

Customer education is taking a front seat. Take part in the survey and get a sneak preview of the results!

Made with love by a group of seasoned CS professionals

EnergyCap Customer Story

Learn how EnergyCAP leveraged MeltingSpot to create a vibrant community.

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PriceBee Customer Story

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Javelo Customer Story

Dive into Javelo's journey, from pre-deployment challenges to seamless integration.

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Playbook

This white paper is based on hundreds of interviews conducted in the SaaS sector, better yet, we also exchanged with...

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Customer community. How to create your own ?

Do you know what all your customers have in common? You do. Your company gathers them around a common characteristic: consuming your products or services.

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